Returns/Exchanges
Your satisfaction is our priority. Please refer to the policies below as a guideline.
Q: WHAT IS YOUR RETURN POLICY?
A: You may return merchandise within 30 days of receipt for a full refund of the purchase price or an exchange, MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND BE IN A NEW AND UNUSED CONDITION.
Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.
Q: IS THERE A RESTOCKING FEE?
A: No, we do not charge any restocking fee.
Q: DO I GET A REFUND OR CREDIT FOR THE SHIPPING COST?
A: Shipping costs will not be refunded for normal returns or exchanges. Return shipping costs are the responsibility of the customer. A refund or credit for shipping may be issued in instances where the item was defective and determined to have been our responsibility, or where we made an error in shipping the order (i.e. the wrong item, color, or size was shipped).
Q: WHAT CAN I DO ABOUT DEFECTIVE MERCHANDISE?
A: Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or partial credit for refund or exchange.
A refund or credit for the shipping cost may or may not be issued as well in these instances.
Q: HOW DO I GET A REFUND?
A: If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-3 above.
Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.
Please note the RETURN POLICY above to receive proper refund or credit.
Q: HOW MANY EXCHANGES CAN I MAKE PER ORDER?
A: You may exchange as many items as you like but the exchange process can only be completed once per order.
Q: WHAT SHOULD I DO ABOUT AN ITEM THAT WAS SHIPPED INCORRECTLY?
A: If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Miss Me® will gladly issue a full refund for the purchase price including the shipping cost.
Please follow steps 1-3 above for returning an item. Please also note the RETURN POLICY above to receive proper credit.
Miss Me® will send a return shipping label for any such error on our part. Once we receive the item(s) back, the refund will be issued promptly.
Miss Me® will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.
Thank you for shopping with Trinity Designs and please visit us again soon.
Blessings,
Alina Stevens
Trinity Designs
